Working at Byron House Care Home

Staff knew how to identify and report any concerns. Risks to people's safety and well-being were managed through a risk management process... The registered manager ensured they reflected on where things could have been improved.

Staff were motivated by, and proud of the service. They loved being part of dedicated team and vowed to provide excellent care... It's like working with a family that you get on with. Its homely.

The registered manager told us they were fully staffed and had maintained a zero use of agency staff. The provider's staff recruitment and retention strategies which included an overseas recruitment drive and the staff well-being initiatives had been very effective.

There was strong emphasis on staff development and the provider had invested in specific training based on people's needs. Staff had completed high quality training... All training was delivered in practice which allowed better understanding of the content. Staff were encouraged and supported to develop their skills and follow a streamlined career progression path.

The registered manager and provider provided exceptional leadership and had developed a dedicated staff team who were committed to providing outstanding care. Staff were motivated by, and proud of the service.

The service took part in a research programme for an external female catheter... This was aimed at reducing night-time falls... The information collected during this project contributed towards the equipment prescription in the community. Named initiatives like 'Make a Wish' and 'Chatterbox'.