Working at Byron House

Risks to people's health, safety and welfare had been identified and assessed... Staff had received training about how to keep people safe from harm or abuse. They demonstrated their understanding... A new electronic medication system had been introduced which reduced the risk of errors...

Staff told us communication in the home was good and they were kept informed about issues and changes. They told us about regular staff meetings, daily handovers... and supervision arrangements... 'The home has a good atmosphere; [registered manager] and [senior carer] are great...'

People told us there were enough staff on duty to support them. Staff told us there were enough staff on duty to make sure people's needs were met. One staff member said, 'If there's sickness we all help out and cover because people like familiar faces not agency staff.'

Staff received an induction training package when they started working in the home... The provider had a programme of on-going training for all staff to ensure they were kept up to date with good practice and national guidance. The registered manager also told us about a new training system introduced by the provider which would expand the range of training available to staff.

People and staff said the registered manager was approachable and they were confident she would address any issues or concerns they had. One member of staff told us, 'The home has a good atmosphere; [registered manager] and [senior carer] are great and don't mind you asking questions which is good.'