Last updated: 9 February 2026
"Staff have good training and keep people safe well, but no registered manager yet and unstructured activities hold it back."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service managed incidents affecting people's safety well.
The manager and nominated individual were creating a culture that valued learning, improvement and reflection. They showed they were receptive to challenge and welcomed fresh perspectives.
The service had sufficient trained staff, including for 2:1 support for people to take part in activities how and when they wanted. Any current staff shortfalls were being covered by an agency, with regular staff providing cover.
People were supported by staff who had received relevant, good quality training to support their identified needs. This included training in the wide range of strengths or impairments people with a learning disability and or autistic people may have.
At the time of our inspection there was not a registered manager in post. However, a new manager had been in post for 1 month and had submitted an application to register.
One staff member was supporting a person with modelling a virtual world of places important to them on a computer game. Staff spoke knowledgably about tailoring the level of support to individual's needs.
No permanent manager in post yet, even though a new one started recently and applied to register.
At the time of our inspection there was not a registered manager in post. However, a new manager had been in post for 1 month and had submitted an application to register.
Some staff shortfalls covered by agency workers.
Any current staff shortfalls were being covered by an agency, with regular staff providing cover, to ensure minimal disruption for people using the service.
No structured activities programme or coordinator, just staff helping with personal interests like music and gaming.
People were supported to participate in their chosen social and leisure interests on a regular basis. One person required more support from staff to enable them to participate in social activities.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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