Working at Byron Court

People were protected from abuse and poor care. Staff understood how to protect people from abuse... People received the correct medicines at the right time... The service maintained an accident and incidents log and analysed information.

Staff felt valued and empowered to suggest improvements and question poor practice. There was a transparent and open and honest culture between people, those important to them, staff and leaders.

The service had enough staff, who knew the people. One staff member told us, 'Staffing levels have improved. We do use agency, but these are consistent, familiar staff members who know the people well.'

Managers ensured that staff had relevant training, regular supervision and appraisal. Competency checks had been completed with staff to ensure they had the understanding and skills to deliver safe care.

People chose the activities they took part in. These were part of their care plan and supported people to achieve their aspirations and goals.