Working at Byrnhill Grove Registered Care Home
Byrnhill Grove, Ventnor, PO38 1LR
Operated by Southern Housing
17 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff feel supported in a trusting culture with up-to-date training and supervisions, but staffing shortages and governance issues hold it back."
Safety & Risk
3/10
✕
The provider had procedures which would ensure appropriate action would be taken to investigate and learn from incidents, but these were not consistently followed. Although the manager and staff were able to describe their safeguarding responsibilities, they had not identified 2 incidents between people as abuse.
Staff Culture
6/10
✓
Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff felt supported to give feedback and were treated equally, free from bullying and harassment.
Staffing Levels
3/10
✕
Although staff had the right skills, qualifications and experience, there were not always enough staff to meet all needs. Staff identified that they were often busy especially in the morning and could miss their morning break.
Training & Dev
6/10
✓
Most training was up to date and covered topics relevant to the service. A formal process was in place to support staff with regular staff meetings, supervision and appraisals.
Management
4/10
!
A new manager had been in post for several months and had submitted an application to register with the CQC. The provider was in breach of the legal regulation relating to good governance.
Programmes
5/10
!
The home provided a range of activities, including both mental and physical stimulation.
Points to consider
Not enough staff at times, so care workers get really busy, miss breaks, and people feel rushed.
there were not always enough staff to meet all needs. One person said, “There’s not enough. They’re always busy.”
Risks not always spotted or managed properly, like missing physiotherapy exercises or changes in continence.
one person should have had daily support to complete physiotherapy exercises daily prescribed by a health professional. There was no record of this within the care plan.
New manager not yet registered with CQC, and oversight missed incidents and safeguarding issues.
A new manager had been in post for several months and had submitted an application to register with the CQC. The provider was in breach of the legal regulation relating to good governance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews