Working at Byker Lodge
Bolam Way, Newcastle Upon Tyne, NE6 2AT
Operated by Newcastle-upon-Tyne City Council
25 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by approachable management with strong safety and good training, but basic activities by care staff and uncertain staff retention hold it back."
Safety & Risk
8/10
✓
2022: assured provider using PPE effectively, responding to infection risks, preventing outbreaks; per 2018: accidents/incidents appropriately recorded, investigated, lessons shared; safe medicines management.
Staff Culture
7/10
✓
Per 2018: staff described positive team support with manager as 'very approachable... one big team' and 'we're all supported'; relatives said staff 'like an extended family'.
Staffing Levels
6/10
✓
Per 2018: 'We reviewed staffing levels within the service and found these matched the assessed support requirements for people'; 2022: measures to reduce risks from COVID-19 related staff pressures.
Training & Dev
7/10
✓
Per 2018: 'Staff... provided with all the necessary training required... training provided for staff in delivering end of life care and challenging behaviours in addition to key areas such as safeguarding... regular staff supervisions, yearly appraisals'.
Management
7/10
✓
Per 2018 inspection: staff said '[Registered manager] is very approachable and is honest with us all. It's a fair system here and we are one big team' and 'We're all supported'.
Programmes
4/10
!
Per 2018: 'People told us about activities... which included bingo, reading and games. Activities were carried out and planned by staff at the service'.
Points to consider
No activities coordinator or varied programme, just basic bingo, reading and games done by care staff.
Per 2018: 'activities... included bingo, reading and games. Activities were carried out and planned by staff at the service'
Staff numbers match resident needs but no info on low staff turnover or little agency use.
Per 2018: 'staffing levels within the service... matched the assessed support requirements'; 2022: 'measures... to reduce the risks associated with COVID-19 related staff pressures'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews