Last updated: 10 February 2026
"Staff feel supported by the manager and valued through appraisals with safe medicines management, but agency staff use and no specialist training hold it back."
Medicines were managed safely; staff had been trained and the registered manager routinely checked to make sure they followed good practice guidance.
Staff felt supported and provided positive feedback about the induction and training provided; annual appraisals were used to monitor performance and identify goals and any training needs staff had.
Staffing levels varied depending on people's needs; the registered manager made sure enough staff were deployed and used agency staff if necessary.
People received support from staff trained to meet their needs; training had to be regularly completed to help make sure staff kept up-to-date with good practice guidance.
Staff felt supported by the registered manager; one member of staff explained, 'If there is an issue I can go and talk to them and they will always try and sort it out.'
People were supported to do the things they enjoyed. A professional told us, 'The individuals that live at Byards Keep have varied activities. [Registered manager's name] and their team are creative and work hard to ensure people are happy.'
Enough staff to provide unrushed care, but they use agency workers when needed.
used agency staff if necessary.
Regular training and supervisions keep staff up to date, but no specialist courses or funded qualifications mentioned.
Supervision meetings and practical assessments were used to monitor staff's performance and make sure they followed good practice guidance when supporting people.
Varied activities like community outings and an ideas folder add some variety, but no dedicated coordinator or specialist programmes.
the registered manager showed us an activities folder introduced to provide ideas of the activities people might like to do.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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