Working at Byards Keep

Medicines were managed safely; staff had been trained and the registered manager routinely checked to make sure they followed good practice guidance.

Staff felt supported and provided positive feedback about the induction and training provided; annual appraisals were used to monitor performance and identify goals and any training needs staff had.

Staffing levels varied depending on people's needs; the registered manager made sure enough staff were deployed and used agency staff if necessary.

People received support from staff trained to meet their needs; training had to be regularly completed to help make sure staff kept up-to-date with good practice guidance.

Staff felt supported by the registered manager; one member of staff explained, 'If there is an issue I can go and talk to them and they will always try and sort it out.'

People were supported to do the things they enjoyed. A professional told us, 'The individuals that live at Byards Keep have varied activities. [Registered manager's name] and their team are creative and work hard to ensure people are happy.'