Working at Buxton Lodge Care Home

No permanent manager in post, acting manager recently resigned and new one only been there a week with governance not working well.

The acting manager had been at the service since January 2025 but had recently resigned from the post. The newly appointed manager had been at the service for a week at the time of our assessment and was in the process of registering with CQC. Quality and governance systems were not robust.

Staff training not up to date for many, some as low as 24% complete including dementia care and nutrition, plus no supervisions for a long time.

We identified 2 members of staff who’s overall training completion level was 24% and 25%. These included areas of their training being out of date such as nutrition and dementia care... the majority of staff had not received a supervision meeting in the past year.

Medication storage and records not always safe, risk assessments inaccurate, and one person kept too restricted without proper checks.

The storing or recording of medicines was not always safe... Risk assessments were not always accurate... one person who was receiving overly restrictive care without the correct documentation or legal checks in place.