Last updated: 10 February 2026
"Accessible leadership, supportive culture and strong safety practices, but busy staffing and limited activities programme."
The service had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt... safeguarding procedures in place, people received medicines as prescribed, risks assessed and managed.
Staff felt appreciated and valued. There was confidence in the registered manager and management team. Staff told us they felt supported fully by the registered manager and the senior team.
Staff were busy and the number of staff were in accordance with the plan for the day. There was a process in place to measure people’s dependency and need which had informed staffing levels.
Staff received training and support... encouraged to undertake additional learning such as national vocational diplomas in care. Formal supervisions were carried out and staff told us they could access support at any time.
The registered manager had an ‘open-door’ policy in place and people, their relatives and staff told us they were accessible. People, their relatives and staff were complimentary about the leadership.
Partnerships with external organisations... regular appointment with ‘Dementia Friendly Barbers’... ‘Brews and Blooms’ with a local florist. People and staff made good use of outside spaces and local community, cultural celebrations.
Staffing levels match the daily plan based on residents' needs but staff were busy, so shifts might feel stretched at times.
Staff were busy and the number of staff were in accordance with the plan for the day. There was a process in place to measure people’s dependency and need which had informed staffing levels within the service.
Some community activities through partnerships like visiting barbers and florists, but no dedicated activities coordinator or full structured daily programme mentioned.
The service sought to fundraise... regular appointment with ‘Dementia Friendly Barbers’... ‘Brews and Blooms’ with a local florist... observe national holidays and commemorations.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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