Working at Butts Croft House
Tamworth Road, Coventry, CV7 8BB
Operated by Butts Croft Limited
35 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff receive regular training and feel supported in a proud team, but medicine safety gaps and agency staff challenges need improvement."
Safety & Risk
5/10
!
There was no diabetes risk management plan... one person's eye drops were being administered past their use by date... assessments to ensure staff remained competent to administer medicines had not been completed.
Staff Culture
7/10
✓
Staff told us they felt supported by each other... 'I am proud to be part of this team. We are a team and we all get involved.'
Staffing Levels
6/10
✓
There were enough staff to ensure people's needs were met safely... Staff told us there were enough staff to provide safe care but spoke of the challenges of working with agency or new staff.
Training & Dev
7/10
✓
Staff received the training needed... Staff spoke positively about the training they received and told us it was refreshed regularly. Where staff had specific responsibilities, the provider encouraged them to undertake further qualifications.
Management
6/10
✓
The provider had recently restructured to build more resilience into the management team... Managers were responsive to our feedback.
Programmes
6/10
✓
We saw people joining in craft activities, a game of dominoes and listening to music. Other activities included karaoke, bingo and movie afternoons.
Points to consider
Some gaps in risk plans and medication safety like missing diabetes plans and eye drops past expiry date mean safety processes are not fully reliable yet.
However, there was no diabetes risk management plan for a person whose diabetes was controlled by medication... we did identify one person's eye drops were being administered past their use by date.
Staffing is enough for safety but agency and new staff make it harder as they do not know residents well.
Staff told us there were enough staff to provide safe care but spoke of the challenges of working with agency or new staff who did not know people well.
New management systems are in place but not fully embedded so oversight of risks and records still has gaps.
The new quality assurance systems needed to be fully implemented and embedded to drive improvement... further improvements were still required to ensure the consistency of risk management plans.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews