Working at Buttermere House
Guildford Road, Horsham, RH12 3PQ
Operated by Silverlake Care 2 Limited
10 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"A supportive family-like team with strong safety practices, although some agency staffing and standard training hold it back."
Safety & Risk
8/10
✓
Staff had received training in how to keep people safe from abuse. Risk assessments were reviewed regularly... Medicines were managed in a safe way... We reviewed medicines audits.
Staff Culture
8/10
✓
A member of staff told us, 'We are a good team, we support each other.' The registered manager told us, 'I am proud of what we do here, it is like a family with the staff and the people who live here.'
Staffing Levels
6/10
✓
The registered manager told us, 'We are using some agency staff, but they are regular agency staff who know the residents well. Our recruitment is going well, and we have people starting soon.'
Training & Dev
6/10
✓
Staff told us they had a received induction training and were expected to keep their training refreshed. Staff completed training that included moving and handling, autism awareness, data protection, fire awareness and training to support people with a learning disability.
Management
7/10
✓
Staff told us that they had confidence in the registered manager. One member of staff told us, '[Registered manager] is always available for us, we can speak with her at any time.'
Programmes
6/10
✓
People had individual timetables of activities they wished to undertake, such as cooking and baking, walks around the grounds and trips into the local town.
Points to consider
Enough staff to meet needs, but some regular agency workers cover shifts while recruiting more permanent ones.
The registered manager told us, 'We are using some agency staff, but they are regular agency staff who know the residents well. Our recruitment is going well, and we have people starting soon.'
Only standard training like induction, autism awareness and supervisions, no funded qualifications or career development.
Staff told us they had a received induction training and were expected to keep their training refreshed. One member of staff told us, 'The training is good and [registered manager] is always pushing us to do more.'
Activities like cooking, walks and town trips via individual timetables, but no specialist programmes or coordinator.
People had individual timetables of activities they wished to undertake, such as cooking and baking, walks around the grounds and trips into the local town.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews