Last updated: 10 February 2026
"A caring culture with passionate staff and strong safety practices, but adequate staffing without a stable team and activities lacking a dedicated coordinator."
Staff knew how to recognise abuse and protect people from the risk of harm and abuse. Risk assessments covered all areas of identified and known risk. Medicines continued to be managed safely.
The culture of the service was caring and staff were passionate and motivated about supporting people. The support manager told us, 'We have a good staff team and communicate well.'
Relatives and staff told us there continued to be enough staff to meet people's needs. Staff had time to spend with people to ensure their safety, wellbeing, and enable them to participate in activities that they enjoyed.
Staff told us they had the right training to support people. One member of staff told us, 'The provider really does try to give us lots of training. I have asked for specific training before such as dementia and this was sorted out straight away.'
People, their relatives and professionals made positive comments about the management team at Butterfly's care home. Senior managers and directors visited the service regularly and completed audits.
People were able to follow a variety of interests and activities both internally and externally to the service. A weekly activities sheet showed varied activities taking place within the service.
Staffing is enough to meet needs, but nothing special with no info on stable long-serving team or minimal agency use.
Relatives and staff told us there continued to be enough staff to meet people's needs.
Varied activities like keep fit, dancing and community outings, but no dedicated coordinator or specialist programmes.
A weekly activities sheet showed varied activities taking place within the service. During the inspection, a keep fit session was taking place.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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