Last updated: 9 February 2026
"Strong family-like team culture and supportive leadership, but basic activities and standard training hold it back."
People continued to be safeguarded from the potential risk of harm... risk assessments were personalised to each individual... Medicines were managed and administered safely... regular audits to check that people received their medicines as prescribed.
Staff told us, 'This is truly the best place I have ever worked. We work well as a team. It is homely with a family atmosphere.' Another said, 'We get on well as a team and really care about the people who live here. It's like family.'
People received consistent care from a stable, established team of staff, without the need to use agency staff... there was sufficient staff on duty to ensure people received the support they needed.
Staff received on-going training in the essential elements of delivering care through face to face training and e-learning methods... Staff told us that they received opportunities for regular group staff meetings and one-to-one supervision.
The registered manager was a visible presence in the service... Feedback from staff showed us that the registered manager had an open, motivational leadership style. Staff told us they felt able to discuss with the registered manager anything they wished.
Staff continued to encourage people to maintain their interests, hobbies, and involvement in the local community. Some people attended a local college and un-paid voluntary work whilst others preferred more home based activities... observed staff taking people out into the community.
Activities are basic like college, voluntary work, outings, and home hobbies, with no dedicated coordinator or special programmes to vary the workday.
Some people attended a local college and un-paid voluntary work whilst others preferred more home based activities... observed staff taking people out into the community, for a car drive and shopping.
Only standard training in basics plus supervision, no specialist courses or funded qualifications for career growth.
Staff received on-going training in the essential elements of delivering care through face to face training and e-learning methods... regular one-to-one supervision with their line manager.
Staffing is stable with no agency but sometimes not enough for full one-to-one time or regular community trips.
Feedback from relatives was mainly positive in relation to the staffing levels provided. However, some made comment to there not always being enough staff to enable people to access the community.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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