Working at Butterfly House
314 Southbourne Grove, Westcliff-on-sea, SS0 0AF
Operated by Eco Wings & Nights Limited
4 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Stable staffing with low agency use and strong team morale, but activities rely on day services and the busy manager concerns relatives."
Safety & Risk
8/10
✓
The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned.
Staff Culture
8/10
✓
Communication and morale were good. Our conversations with staff reflected our discussions with the registered manager. This was a team which worked well together.
Staffing Levels
8/10
✓
Staff told us there were enough staff to keep people safe and provide good quality care. A member of staff told us, 'I love my job you get time to have 1:1 with the guys, it's been nice to get to know them.' Agency staff were rarely used and when they were used, they were not left alone.
Training & Dev
7/10
✓
The registered manager ensured staff had relevant, ongoing training. Staff could describe how their training and personal development related to the people they supported. For example, there had been training around a person's specific health needs.
Management
7/10
✓
The registered manager regularly worked alongside staff and used this as an opportunity to observe staff practice and promote learning.
Programmes
6/10
✓
People had busy lives and engaged in numerous activities. Staff told us people enjoyed doing things together. For example, staff had taken a person and a friend to an Abba tribute band.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role relies on day services weekdays and occasional outings for variety.
During weekdays people all attended day services which were owned by the provider.
Manager is hands-on but relatives say they worry about disturbing them as they are so busy.
We had some feedback from relatives that they were worried about disturbing the registered manager as they were so busy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews