Last updated: 10 February 2026
"Staff feel valued and supported with regular training, but no permanent manager leads to inconsistent leadership and limited community outings due to few driving staff."
Medicines were not consistently managed safely. Although protocols for 'when required' (PRN) medicines were available, they lacked detail, and reasons for administration and outcomes were not always recorded.
Staff said they felt listened to, valued, and supported in their roles. One staff member said, “I feel valued by the new manager... it’s easy to raise things, and I feel listened to now.”
Limited availability of staff who were able to drive meant people could not always access the community as planned, which impacted their overall experience and independence.
Staff continued to receive relevant training, including in autism, learning disabilities, first aid, and moving and handling. Supervisions and appraisals were held regularly to support staff development.
At the time of the inspection, there was no registered manager in post, leading to inconsistent leadership, gaps in service delivery, and weakened oversight.
Structured activities were lacking, leading to visible distress during observations. Access to meaningful activities and community involvement was limited due to staffing shortages, particularly the lack of staff able to drive.
No permanent manager in place, so leadership feels inconsistent and oversight is weak.
At the time of the inspection, there was no registered manager in post, leading to inconsistent leadership, gaps in service delivery, and weakened oversight.
Not enough staff who can drive, so community outings are limited and workloads feel stretched.
Limited availability of staff who were able to drive meant people could not always access the community as planned
No structured activities programme, so days are mostly routine care with little variety.
Structured activities were lacking, leading to visible distress during observations.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp