Working at Butlers Mews Care Home

Staff understood how to recognise and report any signs of abuse and were confident senior staff would protect people... We found one instance where a person's medicinal cream had not been dated on opening. There was no evidence of harm to the person, and staff took immediate action to address this.

People, staff and relatives were complimentary about how the home was managed and told us there was an open and constructive culture at the home.

Staff were positive about the number of staff available to support people and told us there was enough time to chat to people. We saw people did not have to wait long if they wanted assistance from staff.

Staff undertook a wide range of training so they would develop the skills required to care for people. Staff were confident if they identified any further training needs they would be supported to access the required training.

Staff told us they saw the registered manager and senior staff often and found them approachable. This supported staff to provide good care to people.

People told us staff supported them to do a range of things they enjoyed. One relative told us, '[Persons name] enjoys movie nights, and gets to go out into the garden. Staff took them out for the day to see boats in the wheelchair taxi.'... bingo, trips out to the shops, craft and gentle exercise.