Working at Bush Rest Home
37-39 Bush Street, Wednesbury, WS10 8LE
Operated by Bush Home Limited
44 bedsResidential homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Regular training and a supportive culture for staff, but staffing shortages and no registered manager hold it back."
Safety & Risk
3/10
✕
The provider’s systems to analyse incidents and share learning did not consistently ensure sufficient action was taken when themes were identified. Records did not show if there had been consideration of any actions which may be needed to prevent the theme of reoccurring falls in bedrooms
Staff Culture
6/10
✓
Staff told us they felt supported by the manager and felt they were making a positive difference to the service which in their opinion, was moving in the right direction and had improved since the last inspection
Staffing Levels
2/10
✕
The provider did not always make sure there were enough staff available to support people safely. People and their relatives told us there were times when there were not enough staff to support people
Training & Dev
6/10
✓
We saw staff had regular updates to their training and this was monitored by the manager. Staff told us they received regular supervision and could discuss their role during these sessions
Management
2/10
✕
the location had a manager in post at the time of the inspection, however they had not made an application to register with the Care Quality Commission which is a requirement of the provider’s registration
Programmes
3/10
✕
People told us they wished there was more to do at the home, and they would like to go out more often. We saw there were large parts of the day where people were not engaged in any activity
Points to consider
No permanent registered manager as they have not applied to the regulator, and oversight of risks is weak
the location had a manager in post at the time of the inspection, however they had not made an application to register with the Care Quality Commission which is a requirement of the provider’s registration
Not enough staff at times so you are rushed and residents wait long for help like getting up or eating
A person told us, “Some days the staff are in a rush because they are short staffed.” Another person told us, “I do ring the buzzer, I wait a long time for the staff to get me up. I do think they could do with more staff on a morning.”
Few activities or outings so most of the day is routine personal care with little variety
People told us they wished there was more to do at the home, and they would like to go out more often. We saw there were large parts of the day where people were not engaged in any activity
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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