Working at Burton House

Staff were familiar with the provider's safeguarding policies and procedures. Systems were in place for the regular auditing of people's medicines. Clear procedures were in place to manage and identified errors relating to medicines management.

Thorough assessments had been undertaken of the suitability of staff to work with people supported by the service. Records demonstrated that U&I care had applied to the Disclosure and Barring Service.

Records clearly showed that staff received formal supervision, appraisal and regular training. New staff received induction training into the role covering the care certificate standards.

The service manager was knowledgeable, very experienced and well respected by people and staff. Staff also spoke highly of their individual line managers and the support they received from the registered manager.

People were encouraged to participate in activities which were meaningful to them for example education, work placements and sports. People also attended events at community activities, social clubs and discos.