Working at Burton Cottages

Not enough staff in the afternoons, heavy use of agency workers who are not always properly trained or familiar with residents.

rotas showed only four or five staff on duty in the afternoons rather than the seven staff the provider had identified they needed... One person needed to be supported by permanent trained staff. An incident had occurred when this person was supported by agency staff who were not suitably qualified.

Gaps in key training for all staff on handling challenging behaviour and positive support.

Not all staff (permanent and agency) had received this training which meant that should an incident occur; this could leave people and staff vulnerable and at risk of harm.

Safeguarding concerns with incidents not reported quickly enough and risks not always well managed.

Despite making a record of the incident it was not highlighted in handovers to other staff and was not seen by management for a few days... Risks to people were not always well managed.