Working at Burscough Manor
75 Liverpool Road South, Ormskirk, L40 7SU
Operated by Sandstone Care North West Limited
80 bedsNursing homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Varied activities and a supportive manager create a positive culture for staff, but no permanent leadership and high agency staff use are major drawbacks."
Safety & Risk
4/10
!
Not all accidents and incidents records had been completed in full and actions recorded... some medicine administration records were not fully completed. A small number of medicines had not been signed for when administered.
Staff Culture
5/10
!
Staff told us, 'New manager is good already spoken to him a few times', 'He is new, approachable, seems to care, is visible on the units' and, 'The manager is lovely, supportive'.
Staffing Levels
3/10
✕
There was a very high use of agency staff in the service. Staff told us they needed more permanent staff, but agency staff were being used.
Training & Dev
4/10
!
We looked at the training matrix and saw evidence of the training undertaken. However, there were some gaps evident. For example, not all staff had completed health and safety and control of hazardous substances (COSHH), food hygiene and safety and advanced dementia.
Management
2/10
✕
The manager who was new to post left the service soon after the inspection. The regional manager told us they were based in the service and recruitment was ongoing for a new registered manager.
Programmes
6/10
✓
There was a dedicated activities co-ordinator in post... Activities available to people included, quiz time, cards, coffee morning, sign along, darts, chair exercises, knit and natter, board games, 1 to 1, sensory afternoon, pamper day and external singers.
Points to consider
No permanent manager in place, as the new one left right after the inspection and the regional manager is covering.
The manager who was new to post left the service soon after the inspection. The regional manager told us they were based in the service and recruitment was ongoing for a new registered manager.
High use of agency staff, and staff say they need more permanent team members.
There was a very high use of agency staff in the service. Staff told us they needed more permanent staff, but agency staff were being used.
Some gaps in staff training like health and safety and dementia care.
We looked at the training matrix and saw evidence of the training undertaken. However, there were some gaps evident. For example, not all staff had completed health and safety and control of hazardous substances (COSHH), food hygiene and safety and advanced dementia.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews