Working at Burrows House
12 Derwent Road, London, SE20 8SW
Operated by GCH (North London) Ltd
54 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive management and happy staff create a positive culture, but agency staffing and basic activities hold it back."
Safety & Risk
8/10
✓
2020 IPC inspection: Assured provider met good infection prevention guidelines with zoning, separate areas, PPE, testing, social distancing in COVID setting.
Staff Culture
7/10
✓
Per 2018: Staff told us they were happy working at the home and felt valued and supported by the registered manager.
Staffing Levels
5/10
!
Per 2018: There were enough staff deployed to meet people's needs; one person said 'The staff are busy but there are enough'; agency staff used.
Training & Dev
6/10
✓
Per 2018: Staff completed an induction when they started work and were supported through regular training and supervisions and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff were complimentary about the registered manager and the home; open-door policy welcomed discussions.
Programmes
5/10
!
Per 2018: Activities co-ordinator offered arts and crafts, quizzes, board games, manicures, sing-alongs, outings, gardening, school visits.
Points to consider
Staff numbers are enough but residents say staff get busy and agency staff cover some shifts.
'The staff are busy but there are enough' (resident, per 2018); agency staff worked alongside permanent staff.
Only standard induction and regular training with supervisions, no specialist courses or qualifications.
Staff completed an induction when they started work and were supported through regular training and supervisions and appraisals (per 2018).
Activities are basic like crafts, games, quizzes and outings, so the job is mostly routine care.
arts and crafts, quiz time, board games, hairdressing, manicures, darts, sing a longs, coffee shop outings, planting and gardening (per 2018).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews