Working at Burrow Down Shortbreaks
Lynwood, Torquay, TQ2 8QX
Operated by Burrow Down Support Services Limited
6 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.3/10
Key Finding
"Staff feel supported by managers with good training, but big safety gaps and poor oversight hold it back."
Safety & Risk
2/10
✕
People were not always protected from the risk of harm, as staff did not always have all of the information needed to meet people's needs safely, including missing risk assessments for epilepsy and bedrails.
Staff Culture
6/10
✓
Staff spoke positively about the registered manager and deputy managers. They told us they felt able to raise concerns if needed, both internally and externally.
Staffing Levels
4/10
!
People were not always protected by safe recruitment practices. We reviewed recruitment records for 3 staff members. While some checks had been completed, others were missing.
Training & Dev
5/10
!
Records showed staff had received training in a range of subjects relevant to their roles. Staff we spoke with confirmed they attended training and received regular supervision.
Management
3/10
✕
The registered manager and provider did not demonstrate sufficient oversight of the service to ensure people received care and support that always promoted their wellbeing and protected them from harm.
Programmes
5/10
!
Per 2021 comprehensive inspection: People took part in a range of activities which they not only enjoyed but that supported them in developing new skills such as trips, cooking, crafts, painting.
Points to consider
Big safety gaps like no risk assessments for epilepsy or bedrails, and medication not always booked in properly.
one person had been diagnosed with Epilepsy. There was no care plan or risk assessment in place... Staff failed to carry out a bedrail risk assessment... medicines had not been booked in.
Leaders missed major oversight problems in care planning, risks, and following rules.
The registered manager and provider did not demonstrate sufficient oversight of the service... This contributed to breaches of regulation relating to safe care and treatment and good governance.
Recruitment is sloppy with missing references and induction records for new staff.
1 person who started in October 2024 did not have any references on file. Another... had only one reference... no records available to confirm inductions had taken place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews