Working at Burntwood Lodge
84 Burntwood Lane, Caterham, CR3 6TA
Operated by Mark Peter Fuller and Joy Carolyn Fuller
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"A happy supportive team with strong safety and good training, although staffing relies on the manager and activities are basic."
Safety & Risk
8/10
✓
Staff aware of safeguarding reporting; risks assessed with guidance followed; medicines practices robust with protocols and body maps.
Staff Culture
8/10
✓
Staff enjoyed working at Burntwood Lodge and felt supported; 'We are all a happy team and we get on well. [Name] is a good manager.'
Staffing Levels
6/10
✓
'There is enough staff, two people is enough most of the time. If there is a trip then someone else comes in to help and the manager is always helping.'
Training & Dev
7/10
✓
Staff had access to a wide range of training including dementia care, epilepsy training; 'All staff training was up to date.' Regular supervisions every three months.
Management
7/10
✓
Registered manager was very hands on and approachable; ' [Registered manager] is always approachable.' Staff said '[Name] is a good manager. He is very helpful'
Programmes
6/10
✓
People engaged in colouring, Lego, music, outings to pub, beach, garden centre, day centre; manager recruited someone once a week for activities.
Points to consider
Staffing is adequate but the manager has to pitch in to help on trips and busy times.
'There is enough staff, two people is enough most of the time. If there is a trip then someone else comes in to help and the manager is always helping.'
No full-time activities person yet, just basic hobbies like colouring and Lego plus some outings and day centre.
Although people had access to activities, the registered manager recognised that further opportunities... 'I have recruited someone to come once a week to do different activities with people.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews