Working at Burntwood Hall Care Centre

Enough staff usually but occasionally short staffed on weekends and staff seem rushed sometimes.

some people and their relatives told us staff could appear rushed on occasion. "Occasionally short staffed on a weekend."

Only standard training and supervisions with some overdue appraisals, no specialist courses or qualifications.

We saw these [appraisals] had not always taken place every year, meaning some were overdue. The deputy manager was aware of this and she had plans in place to ensure appraisals were completed with all staff.

Activities coordinator recently left so boards are blank and fewer organised events to vary the workday.

the activities boards were blank, there were no forthcoming activities listed. The deputy manager told us the activity coordinator had recently taken up another post within the service and she was in the process of recruiting a replacement.