Last updated: 9 February 2026
"Supportive managers foster a caring team culture, but occasional weekend staffing shortages and overdue appraisals need attention."
2021 targeted inspection: Assured safe on infection prevention including PPE, testing, social distancing, admitting people; per 2019 staff confident in safeguarding reporting, medicines audits complete.
Per 2019 comprehensive inspection: Relatives said 'One big happy family here'; staff enjoyed work, 'the whole team is so caring' and 'I would be happy for my family to live here'.
Per 2019 comprehensive inspection: There were enough staff to meet needs but 'staff could appear rushed on occasion' and 'Occasionally short staffed on a weekend.'
Per 2019 comprehensive inspection: Effective induction and mandatory training up to date with regular supervisions, but appraisals 'had not always taken place every year, meaning some were overdue'.
Per 2019 comprehensive inspection: People, relatives and staff told us the managers were supportive and approachable; staff said 'The manager is involved all the time and will help where she can. She is really nice'.
Per 2019 comprehensive inspection: Range of activities like 'Bee Time', pet dog, singing, exercises, summer gala, community groups; but 'activities boards were blank' as coordinator recently left.
Enough staff usually but occasionally short staffed on weekends and staff seem rushed sometimes.
some people and their relatives told us staff could appear rushed on occasion. "Occasionally short staffed on a weekend."
Only standard training and supervisions with some overdue appraisals, no specialist courses or qualifications.
We saw these [appraisals] had not always taken place every year, meaning some were overdue. The deputy manager was aware of this and she had plans in place to ensure appraisals were completed with all staff.
Activities coordinator recently left so boards are blank and fewer organised events to vary the workday.
the activities boards were blank, there were no forthcoming activities listed. The deputy manager told us the activity coordinator had recently taken up another post within the service and she was in the process of recruiting a replacement.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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