Working at Burnside Court
104-106 Torquay Road, Paignton, TQ3 2AA
Operated by ABC Care Home Ltd
26 bedsResidential homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.1/10
Key Finding
"Good training and supportive culture, but staffing shortages, unsafe medication practices and poor management oversight hold it back."
Safety & Risk
2/10
✕
The provider did not always ensure medication was being disposed of correctly and in line with best practice. The provider did not always do all that was reasonably practicable to mitigate and assess risks, which included the implementation of CCTV.
Staff Culture
6/10
✓
Staff told us managers were approachable and supportive, which helped maintain their wellbeing at work. Comments included, “The director and registered manager treat us well, I feel we all work well together,” and “The team work well together.”
Staffing Levels
3/10
✕
The provider did not consistently ensure there were enough staff to meet people’s needs. The registered manager told us they had begun using a tool to assess staffing requirements, but this process had not been completed or embedded.
Training & Dev
6/10
✓
Staff said training was good and they had opportunities to complete NVQs. Training records showed staff had completed training in challenging behaviour, communication, falls prevention, and moving and handling.
Management
3/10
✕
The registered manager lacked oversight of people’s daily care records, which meant the provider could not be assured care was delivered in line with assessed needs.
Programmes
3/10
✕
There was a lack of stimulation, and staff did not always have enough time to support people with activities. Further detail is included in the person-centred care quality statement within the responsive section.
Points to consider
Not enough staff at times, so people sometimes wait half an hour for help like going to the loo.
“I don’t think that’s enough. Sometimes you have to wait half an hour for them (staff) to help mum onto the loo.”
Unsafe medication handling like improper disposal and missing risk assessments for falls.
medicines were not consistently disposed of safely and securely in a tamper-proof container within a cupboard until collection or return to the pharmacy.
Managers do not check daily care records properly, so gaps in care like missed checks go unnoticed.
The registered manager did not monitor daily care notes to ensure people’s needs were being met. We found gaps in care records.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews