Working at Burnham Lodge Nursing Home

Staff were trained in safeguarding and felt confident about identifying and reporting concerns. Risk assessments were clear and reviewed regularly. Medicine administration was recorded on Medicine Administration Record (MAR) charts. We checked a sample of these and found them to be completed accurately.

Staff were positive about working at the home and told us they received good support and training. Staff told us communication was good and that staffing levels, in the main worked well. We saw that there was a calm and positive atmosphere within the home.

Staff reported that staffing levels were sufficient to meet people's needs. They told us it could be very busy at times but they worked well together to ensure people were cared for. It was rare that agency staff were used.

Staff told us they were satisfied with the training they received and that it gave them the skills and knowledge they needed. Staff were encouraged to develop professionally and undertake further qualifications.

There was a registered manager in place, supported by registered nurses and senior staff. The service was monitored to provide an opportunity to identify and plan any improvements necessary.