Last updated: 9 February 2026
"A family-oriented culture and approachable management stand out, but agency staff use during outbreaks and basic training hold it back."
The service was safe. Medicines were managed in a safe way. The provider continued to have safeguarding systems in place to protect the people who lived at the home.
The culture of the home is one of an extended family. Relatives and most staff felt there was a "family-orientated" atmosphere in the home.
There were sufficient staff to support people. During the recent outbreak, the service had been supported by the local authority and agency staff to maintain safe staffing levels until home staff could return to work.
Per 2017 comprehensive inspection: Staff received training relevant to their role and was regularly updated. Staff were inducted, supervised and monitored and competency checks were carried out by senior staff.
People and relatives praised the management style of the provider and manager and described them as open and approachable.
Per 2017 comprehensive inspection: People participated in a range of activities. The service was continually developing their activities programme... activity coordinator... day trips out... Pat dog visits.
Staffing is adequate but they used agency staff during the COVID outbreak.
During the recent outbreak, the service had been supported by the local authority and agency staff to maintain safe staffing levels until home staff could return to work.
Only standard training with basic supervisions, no specialist courses or funded qualifications.
Per 2017 comprehensive inspection: Staff files showed that training had taken place... routine supervisions were held... although the detail was minimal.
Activities programme has variety like trips and pet visits but no specialist or innovative approaches.
Per 2017 comprehensive inspection: People participated in a range of activities... day trips out... a specially trained 'Pat' dog regularly visited.
AI Generated
Last inspected: February 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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