Working at Burlington Villa
15 Burlington Villa, Nottingham, NG5 2GR
Operated by MGB Care Services Limited
9 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Supportive management and a positive culture where staff feel valued, but basic activities and gaps in key training like legal safeguards need improvement."
Safety & Risk
6/10
✓
People spoke positively about the service and told us they felt safe. Staff understood safeguarding procedures and were confident in reporting any concerns.
Staff Culture
6/10
✓
There was a good culture; where staff felt able to speak up about any concerns they had. Staff felt well supported.
Staffing Levels
5/10
!
There were enough staff to support people safely. The management team had reviewed staffing levels and felt that an additional staff member would give staff additional time with people.
Training & Dev
5/10
!
Staff received relevant training to meet the range of people’s needs at the service. We did identify that two staff had poor knowledge on ‘Deprivation of liberty Safeguards’.
Management
6/10
✓
Staff advised the management team was approachable and supportive. They explained that the quality of care had improved with a recent management change.
Programmes
4/10
!
Per 2022 comprehensive inspection: People were regularly supported to visit local pubs for food and drink... regularly invited people to events... summer barbecues and Christmas parties.
Points to consider
Basic outings and crafts only, no structured activities programme or coordinator to make the role more varied.
one person had been out for the day, when they returned, they ran up to a staff member and were excited to show them the crafts they had made.
Staffing is adequate but tight at times, like when cooking meals reduces support for residents, and bosses want to hire one more carer.
Another staff member explained that staffing levels could be improved, as when staff cook meals this can cause reduced support for people. The management team explained that they recognised the need for an additional staff member and were in the process of recruiting for this role.
Only standard training with gaps in key areas like legal rules on restricting liberty, no specialist development mentioned.
We did identify that two staff had poor knowledge on ‘Deprivation of liberty Safeguards’ and how these legal safeguards impacted the people that lived at Burlington Villa.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews