Working at Burlington Court
Roseholme Road, Northampton, NN1 4RS
Operated by Hampton (Burlington Court Care) Ltd
102 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Outstanding activities programmes and supportive management, but infection control lapses and stretched staffing cause concerns."
Safety & Risk
4/10
!
People were not always protected from the risk of infection because staff did not always have easy access to masks... hand washing facilities... The sluice areas were visibly dirty.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff told us, 'I absolutely love it, I adore working here. It's like a family, the residents are amazing.' Staff felt truly valued and listened to.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staffing levels ensured people's needs were met in the way they had chosen, however some people occasionally had to wait for call bells when staff were busy.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: All staff completed an induction which included full training... Staff received regular supervisions and annual appraisals. Additional training was offered.
Management
8/10
✓
The registered manager was open and transparent and understood where the service still needed to improve. Staff felt supported by the registered manager and the management team.
Programmes
9/10
✓
Per 2019 comprehensive inspection: 'Wide awake club' for night activities, individualised picture cards that all staff trained on, reminiscence trips revisiting past routes and places, pet care support.
Points to consider
Infection control had issues like no easy access to masks, hand washing or proper bins for used gear.
Staff did not always have easy access to masks as these were stored in a central area. Staff did not always dispose of their used personal protective equipment (PPE) safely because they did not have access to the correct bins. Staff did not have easy access to hand washing facilities.
Staffing covers needs but gets stretched at busy times, causing occasional waits for call bells.
Per 2019 comprehensive inspection: Some people told us they occasionally had to wait for a response to their call bells when staff were extremely busy, however most people stated that call bells were generally answered within a few minutes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews