Working at Burlingham House
Dell Corner Lane, Norwich, NR13 4EQ
Operated by Aps Care Ltd
49 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Exceptional activities programmes and a strong person-centred culture with supportive management, although staffing and training are adequate."
Safety & Risk
7/10
✓
Staff were proactive at identifying and reporting safeguarding concerns... Medicines were managed safely. We identified a minor issue with... patches. This was... addressed... incident reporting system... supported staff to review and learn
Staff Culture
8/10
✓
There was a clear person-centred culture... Staff told us... 'Management they listen to you, they try and sort things out... [The care] is based around what that person likes... that's why I like being here'
Staffing Levels
6/10
✓
There was enough staff to meet people's needs. Staff told us there [were] plenty of staff. '[Staffing] seems to be well managed'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received training relevant to their roles. New staff underwent comprehensive inductions and shadowed more experienced staff
Management
8/10
✓
The current management team had instilled a clear and strong person-centred culture... Staff told us they were clearly guided and supported... '[Registered manager] is... very supportive'
Programmes
9/10
✓
Activities coordinator visited people individually... staff supported [person] to write recipes... being published in a cookbook... motorbike... post box... pool table... nails painted, hands massaged, Easter Bonnet
Points to consider
Staffing is enough to meet needs but nothing special, with no details on low staff turnover or very light workloads
There was enough staff to meet people's needs. Staff told us there [were] plenty of staff
Only standard training and inductions mentioned, no specialist courses or funded qualifications
Per 2018 comprehensive inspection: Staff received training relevant to their roles. New staff underwent comprehensive inductions and shadowed more experienced staff
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews