Last updated: 9 February 2026
"Staff feel valued like family in a positive culture with improved retention and regular training, but gaps in mental capacity paperwork and DoLS processes need fixing."
Staff had a good understanding of safeguarding adults... Systems were in place that showed people's medicines were managed consistently and safely by staff.
The provider had a clear set of values that all staff embraced... Staff told us that they felt valued and were fully involved in decisions.
There were enough staff to meet people's needs and records confirmed that staffing levels were consistently maintained. Staff retention had increased over the past two years.
Staff had access to regular supervision and appraisals to discuss their roles, learning and development. Some staff held diplomas in health and social care.
People, their relatives and visitors, staff and healthcare professionals were consistently and overwhelmingly positive. A member of staff told us, 'They treat us like family; we are part of the team'.
Pupils from a local school visited... Special events such as summer fairs and garden parties had taken place. People were involved in choosing events.
Gaps in mental capacity paperwork and deprivation of liberty forms mean staff do not always follow legal processes for decisions on behalf of residents lacking capacity.
The management team and staff did not always have a good understanding of the Deprivation of Liberty Safeguards (DoLS) and had not always worked in accordance with this.
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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