Working at Burley Heights
Seighford Lane, Stafford, ST18 9LQ
Operated by Linfield Care Limited
7 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Great training and a positive culture where staff feel valued and proud, but gaps in protocols for as-required medicines and basic activities hold it back."
Safety & Risk
6/10
✓
Staff had received training in medicine management... Where people had medicines prescribed 'as required' staff did not always have protocols in place to guide them as to when to administer the medicines.
Staff Culture
8/10
✓
Staff felt listened to by the management team. A staff member said, 'I thoroughly enjoy working here.' Another said, 'I'm proud to work here.'
Staffing Levels
6/10
✓
We looked at rotas which showed staffing levels were sufficient. Staff confirmed this.
Training & Dev
8/10
✓
Specialist training was also provided to meet people's needs. A staff member told us, 'The training is very, very good.'
Management
7/10
✓
The registered manager had a visible presence within the service and clearly knew the people supported extremely well. A staff member told us, 'the manager is really approachable.'
Programmes
6/10
✓
People had daily access the local community. We saw one person going to the train station... other people were going to a sensory room, swimming and to get a haircut. Meetings for people were held monthly covering topics such as activities.
Points to consider
Staff numbers are enough to cover shifts but they have backup plans for shortages, so it might get stretched at times.
Contingency plans were in place to help ensure that the service could continue to meet people's needs in the event of an unforeseen incident taking place such as staff shortages.
Daily outings and meetings happen but no dedicated activities person or special programmes to make the job more interesting.
People had daily access the local community... sensory room, swimming... Meetings for people were held monthly covering topics such as activities, meal ideas, celebrations.
Some gaps in guides for giving extra medications and records of decisions made for people.
Where people had medicines prescribed 'as required' staff did not always have protocols... record keeping regarding best interest decisions made on people's behalf required improving.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews