Working at Burley Hall Care Home
Burley Hall, Ilkley, LS29 7DP
Operated by Warmest Welcome 3 Limited
49 bedsNursing homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Supportive management and positive staff culture, although training gaps and some short-staffing concerns hold it back."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety. Robust safeguarding procedures were in place. Safeguarding concerns were investigated and responded to in a timely manner. Medicines and IPC processes good.
Staff Culture
7/10
✓
Staff told us, “The manager is approachable and will listen if you have a concern” and “I would meet the manager if I had any concerns or if I saw bad practice.” Supervisions are good. We get to speak to each other, and they support us.”
Staffing Levels
5/10
!
No concerns were raised from people in relation to staffing levels. Most staff members were happy with staffing levels, but some staff members felt the home was understaffed. Comments included, “I think we have enough staff yes” and “Yes, we are short staffed.”
Training & Dev
3/10
✕
The homes training matrix identified some staff were not up to date with their mandatory training.
Management
7/10
✓
Staff told us the management team were supportive and listened to and investigated any concerns. Comments included, “The manager is very nice we can communicate well with them. I am very happy with the new manager. They come [on] to the floor and check everything is ok. They are a visible manager.”
Programmes
6/10
✓
People were supported to join in activities throughout the day. Comments included, “They have some really good plays on [in the community] and the school came in [to visit us]. It was marvellous. They have individual singers.”
Points to consider
Some care workers are behind on their mandatory training updates.
The homes training matrix identified some staff were not up to date with their mandatory training.
Staffing feels adequate to residents but some care workers say they are short-staffed.
Most staff members were happy with staffing levels, but some staff members felt the home was understaffed. Comments included, “Yes, we are short staffed. We think we are anyway.”
Not enough qualified staff at times because of training gaps.
The provider did not always make sure there were enough qualified, skilled and experienced staff. The homes training matrix identified some staff were not up to date with their mandatory training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews