Working at Burleigh House
41 Letchworth Road, Baldock, SG7 6AA
Operated by Manage Care Homes Limited
44 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Staff feel supported with up-to-date training and a homely culture, but unexplained injuries go uninvestigated and quality checks miss issues."
Safety & Risk
3/10
✕
Unexplained injuries, such as bruises or skin tears, that were either observed on the inspection or recorded on people's body maps, were not always logged on the registered manager's incidents and accident overview. As a result, they were not aware of all injuries and they had not been investigated.
Staff Culture
6/10
✓
Staff told us they felt supported. One staff member said, "I like it here, it's homely, more family orientated. We are treated respectfully, residents and staff."
Staffing Levels
5/10
!
People told us staff were normally available when needed. One person said, "You sometimes have to wait a few minutes but not too long."
Training & Dev
6/10
✓
We noted from the training matrix that training was up to date. Staff told us training and supervisions were provided, and they felt supported.
Management
4/10
!
The audits had not been fully effective as the points raised on the inspection had not been identified through quality assurance systems.
Programmes
/10
✕
Not covered in focused inspection on safe and well-led.
Points to consider
Unexplained bruises and skin tears on residents weren't always put in the accident log or investigated.
unexplained injuries, such as bruises or skin tears... were not always logged on the registered manager's incidents and accident overview. As a result, they were not aware of all injuries and they had not been investigated.
Managers' quality checks missed issues like uninvestigated injuries and gaps in care plans.
the audits had not been fully effective as the points raised on the inspection had not been identified through quality assurance systems. For example... audits failed to identify failures to record or investigate unexplained injuries and ensuring the care needs and preferences were clearly identified in care plans.
Staffing levels are adequate but residents sometimes wait a few minutes when they ring for help.
One person said, "You sometimes have to wait a few minutes but not too long."
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews