Last updated: 10 February 2026
"Strong safety practices, supportive culture and regular training, although leadership feels unsettled without a registered manager."
Staff demonstrated their understanding about how to keep people safe... Medicines were managed safely... There was an open culture where staff were comfortable to report any accidents... learning was shared with the team.
Staff told us the provider and manager was approachable and accessible. Staff were confident any issues would be dealt with promptly. One staff member said, 'This is a great place to work; we are a great team.'
Staffing arrangements matched the level of assessed needs within the service and staff were trained to support people effectively. People received support from staff that met their assessed needs.
Staff completed an induction at the start of their employment and continued to receive regular training. One staff member told us, 'We are encouraged to do lots of training'... understanding autism. Staff received regular guidance and supervision.
Staff felt supported by the provider and manager and received regular supervisions. The provider was accessible to everyone and was open to suggestion and feedback.
Individual activities were in place, and people were supported to access activities they enjoyed... People enjoyed activities including roller blading, theme parks, bingo, meals out... Pictorial support was available... weekly activity timetable.
No permanent manager registered yet, even though one has been appointed and process started, so leadership feels not fully settled.
The service did not have a manager registered with the Care Quality Commission. However, a manager had been appointed and was going through our registration process.
Staffing covers needs fine but no details on stable team or avoiding agency staff to keep workloads easy.
Staffing arrangements matched the level of assessed needs within the service
Varied outings and games like bingo and theme parks but no activities coordinator or special creative programmes to enrich shifts.
People enjoyed activities including roller blading, theme parks, bingo, meals out and many other activities.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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