Working at Burgh Heath Lodge
33 Burgh Heath Road, Epsom, KT17 4LP
Operated by Mrs Mala Jagutpal
9 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety and a supportive family-like culture with present management, but routine activities without a coordinator and basic training hold it back."
Safety & Risk
8/10
✓
Robust infection prevention and control measures... medicines stored and administered safely, no gaps in records... staff understood safeguarding and demonstrated good understanding. Per 2022 and 2018 inspections.
Staff Culture
7/10
✓
Staff were supported and involved in decisions day to day... good contact and feedback each day... It's like a family here. Per 2018 inspection.
Staffing Levels
6/10
✓
There were sufficient staff to safely meet people's needs... stable staff team... provider had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2018 and 2022 inspections.
Training & Dev
6/10
✓
Staff had received a comprehensive induction and ongoing training... supervision every two months... undertook the Care Certificate. Per 2018 inspection.
Management
7/10
✓
The registered manager was able to see all the staff during the week and ensured there was good contact and feedback each day. One staff member told us, '[Name of manager] is always here. He would listen and address anything immediately.' Per 2018 inspection.
Programmes
5/10
!
People were encouraged to take part in day to day activities... group activities organised, such as a quiz and the physical exercises... went to the beach... piano lessons. Per 2018 inspection.
Points to consider
No activities coordinator or specialist programmes, so mostly routine care with staff-run quizzes, exercises and outings.
People were encouraged to take part in day to day activities of their choice. Staff were able to tell us about each person... quiz and physical exercises... went to the beach. Per 2018 inspection
Only standard induction, Care Certificate and supervision, no specialist courses or funded qualifications.
Staff had received a comprehensive induction... undertook the Care Certificate... supervision every two months. Per 2018 inspection
Adequate stable staffing but COVID pressures needed extra measures to manage.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2022 inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews