Working at Burgess Manor

Afternoons sometimes feel short staffed and there is some agency use.

There was some reliance on agency staff... Some people and staff fed back that they did not always feel there was enough staff, especially of an afternoon (per 2019 comprehensive inspection).

Only standard training with high completion rates, no specialist courses or funded qualifications.

Records showed staff were trained, inducted into their role, and appropriately skilled and experienced. Training percentages were high (per 2019 comprehensive inspection).

Basic activities like trips, parties and cultural nights, so the role is mostly routine personal care.

we saw photographs of trips out, parties, and cultural food nights. Some activities were tailored around people's hobbies (per 2019 comprehensive inspection).