Working at Burgess Care
Fosse Way, Leamington Spa, CV31 1XH
Operated by Burgess Care Limited
20 bedsResidential homesHomecare agencies
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff enjoy a positive culture with good training and support, relatives praise management, but agency staff reliance and limited activities hold it back."
Safety & Risk
7/10
✓
Staff were confident to identify any safeguarding concerns and knew how to report them. The provider had effective safeguarding systems in place.
Staff Culture
8/10
✓
Staff spoke positively about the training and support they were given to meet their responsibilities and the working culture within the service. All the staff we spoke with told us they were confident in raising any concerns and would not hesitate to do so, knowing they would be listened to.
Staffing Levels
5/10
!
There were enough staff to provide the level of support people needed, however there was a reliance on agency staff to cover shifts.
Training & Dev
6/10
✓
Staff received training relevant to their role and experience to equip them with the necessary skills to support people effectively and safely. Staff gave positive feedback about their training and support.
Management
7/10
✓
Relatives consistently praised staff for being kind, caring, intuitive, proactive, and professional and praised the management team for the running of the service.
Programmes
3/10
✕
The registered manager acknowledged that the COVID-19 pandemic had significantly restricted people's movement outside the home which had limited their opportunities for meaningful experiences.
Points to consider
Staffing levels are enough but vacancies mean a lot of shifts are covered by agency workers.
staff vacancies meant a significant number of shifts had to be covered by agency staff.
No activities coordinator or programme mentioned, so the job is mostly routine care with limited outings or creative stuff.
the COVID-19 pandemic had significantly restricted people's movement outside the home which had limited their opportunities for meaningful experiences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews