Working at Burger Court

Risks and medication aren't always handled safely, so you have to double-check everything to avoid mistakes.

Medicines support was not always recorded accurately and we found that on 2 occasions, records were not completed at the time of administration. Risks to people's health and welfare were not always assessed and managed safely or consistently.

New staff get poor induction from other workers instead of proper training, leaving gaps in skills.

Some of those who were newly recruited to the service told us their induction had been poor. This was due to a lack of management oversight, and whilst they had learned what they needed to know, staff told us this had come from other staff rather than through a structured process.

Only basic outings and external groups mentioned, no activities coordinator or varied programme to make shifts interesting.

Activity preference forms and activities schedules were not always completed to reflect recent activities undertaken... activity recording sheets were not routinely completed and where they were, it showed limited access to people’s recorded interests.