Working at Burcot Grange

People felt safe because the service had very well managed systems for monitoring risk and staff had a thorough understanding of people's needs and how to keep them safe.

Many people, relatives and staff used the word, 'family', when describing this service.

Staff had worked at the home for a number of years so the staff team remained consistent.

Staff told us they had the training they required for their role and they received regular supervision, competency checks and appraisal. Where specific training was needed, for example diabetes or providing support through a peg site, this was provided.

The registered manager was an effective leader and motivator. One staff member said, 'If they see a strength, they are supportive and work on it….it is the best home I have worked in.'

Staff organised a horse ride through a local charity which the person really enjoyed. Another person loved cricket, so staff took them to a local cricket club... the person's experience was reported about on local news and television.