Working at Burbank Mews
1-4, Hartlepool, TS24 7NY
Operated by MyLife Supported Living Limited
12 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Visible, supportive management and positive culture, although staff retention and activities programmes need attention."
Safety & Risk
8/10
✓
People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Safeguarding records were detailed, and referrals had been made appropriately.
Staff Culture
8/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. Staff told us morale had improved and they had confidence in the registered manager.
Staffing Levels
6/10
✓
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. The numbers and skills of staff matched the needs of people using the service.
Training & Dev
7/10
✓
People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in the wide range of strengths and impairments people with a learning disability and or autistic people may have, such as diabetes awareness, epilepsy awareness, oral care and restrictive interventions specific to individuals. Staff received support in the form of continual supervision.
Management
8/10
✓
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Programmes
6/10
✓
Staff supported people to try new activities that enhanced and enriched their lives. People were encouraged and motivated by staff to reach their goals and aspirations. People were supported to participate in their chosen social and leisure interests on a regular basis.
Points to consider
Staff numbers are enough to cover one-to-one support for outings, but no details on staff staying long-term or using few agency workers.
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
Role includes helping people with personal goals, outings and new experiences, but no activities coordinator or special creative programmes mentioned.
Staff supported people to try new activities that enhanced and enriched their lives. People were supported to participate in their chosen social and leisure interests on a regular basis.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews