Working at Bunkers Hill Care Home

Not enough staff on some units, people have to wait a long time for help and staff seem rushed.

A person said, 'I don't think there is always enough staff, sometimes I have to wait quite a long time for the buzzer to be answered.' A relative said, 'I don't think there is enough staff, they are always rushing about.' One unit did not have sufficient staff.

Medication records not always done properly, like missing signatures, wrong labels and unlocked trolley.

Best practice guidance had not been consistently followed. For example, handwritten medication administration records had not been signed by two staff. Not all liquid medicines and creams were labelled with dates of opening. A medicines trolley was observed to be unlocked.

Management oversight is weak, so staff practices are inconsistent and rules like safeguarding not always followed.

Staff accountability and management oversight needed to be improved upon. Care records showed staff had not always followed the provider's safeguarding policies when incidents had occurred.