Working at Bumblebee Lodge

Not enough reliable staff some days because rotas show gaps marked cover needed with no record if they got filled, and levels vary between 2 or 3 even though some people need one to one.

Our review of the staff roster showed... two shifts per day which simply stated, ‘cover needed’. The manager was unable to show if these shifts had been covered by staff... 2 people required 1 to 1 support each day.

Serious safety gaps like not handling safeguarding concerns properly, missing mental capacity paperwork, and poor checks on medication so you do not always know if any is missing.

Safeguarding concerns were not always managed robustly... Where people had been deprived of their liberty the provider had not always followed processes... breach of Regulation 13... Full counts of medicines were not undertaken robustly, this meant if medicines went missing, staff... would not always know when they went missing.

New manager is trying but there were long gaps without supervisions or staff meetings, and overall oversight of care has been weak.

Staff had been supported recently with supervisions but we saw there had been a long period of time when they had not received regular support and supervisions... There was no evidence of staff meetings (although a member of staff told us there had been one recently).