Last updated: 10 February 2026
"Strong leadership, good training, and positive team culture, but weak activities support and incomplete risk assessments hold it back."
The provider did not always work well with people to understand and manage risks. Risk was not always assessed which meant people were not consistently supported and empowered to take risks. We saw people’s support plans did not always have the necessary risk assessments.
Staff spoke to us about improved team working and communication improving the care and support people received. One staff member said, “We work as a team. We want to achieve one goal.”
Feedback from people was mixed about staffing levels but most felt there were enough staff to provide safe care that met people’s needs. During our assessment we did not have any concerns about staffing levels
People and relatives had no concerns about staff training and competence and reported staff understood people’s needs and supported them safely. We saw records of staff training, and staff and managers confirmed staff received regular supervision
People, relatives, and staff spoke positively about the registered manager and management team. One relative said, “We feel very confident in their management and leadership qualities.”
There was little documented evidence that people were supported effectively to safely take part in activities in their local community and try new things. Staff did not consistently interact with people and provide support with accessing meaningful activities.
Little support for community activities or new experiences, so the job might mostly be routine personal care.
There was little documented evidence that people were supported effectively to safely take part in activities in their local community and try new things.
Staffing levels are okay but people gave mixed feedback, and staff sometimes don't engage enough with residents.
Feedback from people was mixed about staffing levels but most felt there were enough staff [...] staff engagement with people could be improved in some cases we observed
Risks aren't always fully assessed in support plans, which could make daily care less straightforward for staff.
We saw people’s support plans did not always have the necessary risk assessments. We discussed this with the registered manager at the time who advised this would be reviewed and addressed.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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