Last updated: 10 February 2026
"Outstanding innovative dementia programmes and strong staff training, but thin night staffing and agency use are concerns."
Medicines were generally managed safely... Regular medicine audits were taking place; however, we found minor issues with the electronic medicine administration systems (eMAR)... The registered manager took immediate actions... Additional medicine checks were implemented.
The provider showed their gratitude to staff for their commitment during the pandemic. For example, a ceremony for 'National Reflection Day' was held to thank staff... Staff were asked to express how they feel about the quality of the home through quality surveys.
We observed there were enough staff on duty to meet people's needs throughout the day, however there were only two staff at night. Some people required regular checks and repositioning during the night which required support from two staff. Agency staff were employed to cover staff shortages.
Staff training was developed and delivered around people's individual needs and there was a strong emphasis on dementia care. Additional distance learning was available to staff... The provider had invested in staff undertaking new and exciting training opportunities to develop their skills.
The registered manager was supported by a house leader, nurse quality manager and care and development manager. For the last year, the registered manager had worked remotely due to risks associated with COVID-19. This however had not affected the day to day running of the home.
Staff had used an innovative research-based approach to dementia care... Some people who lived with dementia were supported through 'doll therapy'. A specially designated baby/dolls nursery was created... regular 'book club'... garden which was designed by dementia experts.
Enough staff during the day but only two on nights which might stretch them thin, and agency staff used for shortages.
We observed there were enough staff on duty to meet people's needs throughout the day, however there were only two staff at night. Some people required regular checks and repositioning during the night which required support from two staff. Agency staff were employed to cover staff shortages.
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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