Working at Buckingham Lodge Care Home

Staffing levels are enough on paper but staff are not always visible, leaving people unsupervised and distressed at times.

during our observations on both days of inspection staff were not always visible in communal areas until lunch time. This meant people were left unsupervised and we noted some people became distressed.

Medication safety has gaps like missing risk details for blood thinning drugs and incomplete records for as-needed meds.

At the time of our inspection 2 people taking blood thinning medications did not have information in their records regarding the increased risk of bleeding and bruising. Staff were not always recording why they had administered a PRN medication.

Activities are basic like singing and bingo but activity staff are stretched without enough help from care staff to make them meaningful daily.

Activity staff were working hard but had limited support from care staff to ensure regular interactions and meaningful activity was part of everyday life for people. Planned activities whilst stimulating for some only involved a small number of people.