Working at Buckingham Lodge
Culpepper Close, Aylesbury, HP19 9DU
Operated by Anchor Hanover Group
64 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Good training and varied activities, but unstable management and a closed culture where staff can't raise concerns hold it back."
Safety & Risk
4/10
!
Infection control practices observed did not always mitigate the risks of cross infection... A person's prescribed risperidone ran out of stock... medicine administration records... showed medicine was given as prescribed, except for a person's topical cream which was not recorded.
Staff Culture
4/10
!
Staff meeting minutes... indicated that the service did not encourage negative feedback. This did not promote an open and honest culture... A staff member told us they did not feel able to raise concerns.
Staffing Levels
5/10
!
People and their relatives were generally happy... staffing levels and communication... had improved, although there was still some inconsistencies in staff due to agency use.
Training & Dev
6/10
✓
The training statistics showed the total training for the service was 92% with new staff enrolled on the care certificate training and staff offered training suitable to their roles such as dementia awareness.
Management
4/10
!
At the time of our inspection a manager had been appointed and had applied to CQC to be registered. We received mixed feedback on the management of the service.
Programmes
5/10
!
Care staff were responsible for facilitating activities, under the direction of the organisation's wellness coordinator. Activities took place to celebrate events such as pancake day... singalongs, art and crafts, movie nights and floristry.
Points to consider
No permanent manager in place yet, just one who has applied to register, and mixed feedback from staff on support.
At the time of our inspection a manager had been appointed and had applied to CQC to be registered. We received mixed feedback on the management of the service.
Staff do not feel safe raising concerns because meetings discourage negative feedback and whistleblowing.
Team meeting minutes viewed did not promote an open culture. Whistleblowing was discouraged... A staff member told us they did not feel able to raise concerns.
Ongoing use of agency staff and occasional short shifts, especially weekends, lead to inconsistencies and pressure.
there was still some inconsistencies in staff due to agency use... whistle blowing information... the service was short staffed at the weekends... Relatives... 'The weekends are absolutely hopeless'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews