Working at Bryony House

Bosses do not check incidents or care plans properly, so problems keep happening and staff lack guidance.

The registered manager did not have effective or consistent systems in place to review incidents, accidents or significant events to minimise the potential for harm.

Not enough staff especially on weekends, so you end up rushing or hard to find help.

One relative told us they had to go looking for staff at the weekend to support their family member when they needed it.

Medicines mismanaged with stocks running out and doses not spaced safely.

One person’s medicines had run out and they did not receive their prescribed medicine for a prolonged period of time. The provider failed to have effective checks in place to ensure people received their medicines with sufficient safe gaps in between doses.