Working at Bryden House
Marlpool Lane, Kidderminster, DY11 5DA
Operated by Bryden Care Ltd
30 bedsNursing homesResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Good training and a positive culture for staff and residents, but inconsistent leadership and basic activities hold it back."
Safety & Risk
6/10
✓
Per 2022: We were assured that the provider was using PPE effectively and safely, accessing testing, and meeting vaccination requirements. Per 2018: Medicines were stored securely but some records failed to accurately show the time administered.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: People and staff were happy with the way the service was led and managed and the provider worked well with partners to ensure people's needs were met.
Staffing Levels
5/10
!
Per 2022 inspection: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2018: There were sufficient staff on duty to meet people's needs.
Training & Dev
6/10
✓
Per 2022: Senior care staff had completed a programme to upskill them to care practitioners. Per 2018: Staff told us about the induction and training courses they had completed and how it had helped them understand people's conditions better.
Management
4/10
!
Per 2018 comprehensive inspection: Service management and leadership was inconsistent and areas for improvements were identified in the quality monitoring of meal time experience, medicines and accurate record keeping.
Programmes
4/10
!
Per 2018 comprehensive inspection: Staff gave us examples of things people enjoyed doing, such as spending time playing games or reading. People went to local community events that interested them.
Points to consider
Leadership is inconsistent and misses issues like outdated care plans and medicine record problems.
Service management and leadership was inconsistent and areas for improvements were identified in the quality monitoring of meal time experience, medicines and accurate record keeping.
Staff numbers are sufficient but COVID illnesses created pressures that needed special fixes like upskilling seniors.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Only basic activities like games, reading, and occasional community outings with no coordinator or special programmes.
Staff gave us examples of things people enjoyed doing, such as spending time playing games or reading. People went to local community events that interested them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews