Working at Brunswick House Nursing Home

Processes were in place to protect people from abuse. Staff knew how to identify and appropriately report any concerns. Risks to people were assessed and managed to mitigate or reduce harm to people.

Staff felt supported and valued by the senior staff and were working with them, as one team, to provide people with the services they required. The manager promoted a friendly, open and inclusive environment both for people who used the service and for the staff who worked there.

There were enough care staff and nurses employed to meet people's care and health needs. Where needed agency staff were used as support, but successful recruitment had helped to reduce the need for this.

Staff were provided with training and support to further develop their knowledge and skills according to their role, responsibilities and interests. One member of staff had completed further study on tissue viability and wound care.